Robotic Process Automation

Automate workflow to optimise resources.

Replace repetitive tasks with our intelligent robotic process automation.

What is RPA (Robotic Process Automation)

RPA software automates repetitive, rules-based processes usually performed by people. By interacting with applications just like a human, robots can perform many manual tasks such as recording and re-keying data. There are three main areas where RPA can help:

  • Automation of tasks that would otherwise require manual operation
  • Time consuming, repetitive, mundane tasks
  • Automation that simulates human activity

Automation can also be split into two key areas:

Process Automation – Following a set of predefined repetitive activities against a set of rules, where there are:

  • Structured and logical tasks
  • Structured data
  • High stability with low variability
  • Rules-based processes
  • High volumes

Examples could be:
Invoice and expense processing; staff process management such as joiners and leavers; data migration or cleansing and resetting of passwords; renewals, change of address, opening or closing accounts

Cognitive Automation – Automation that mimics human behaviour, best used:

  • Where there are repetitive, manual, situational and decision-oriented tasks
  • When there is unstructured data
  • For machine learning – training based on analysis of historical and ongoing data
  • For natural language processing
  • For decisions that can be made by Bots or escalated for human input

Examples could be:
Mismatches between contracts and invoices; Chatbots; customer screening, automated claims decisions; underwriting; loan processing, customer relationship management

RPA Service

Building on our heritage in test automation and business and test analysis, we provide leading RPA consulting and delivery.

We help show you how the benefits of RPA by reducing repetitive process efficiencies allow your key people to focus on delivering business benefit and success.
Driving stakeholder buy-in, we deliver business process improvements without the need for major system change.

Our full end-to-end RPA service covers:

  • Consultancy to define and implement new RPA solutions, or increase the effectiveness of existing RPA
  • Initial RPA opportunity analysis, scoping and prioritisation in order to work with your key stakeholders to identify and define the business case for RPA
  • Detailed business process modelling and step-by-step capture to ensure clear visibility of the business processes to be automated
  • Implementation, typically via a proof of concept (PoC) or pilot, to deliver the automation of the prioritised business processes
  • Execution and support of your RPA solution, maintaining in-line with application and business process changes and supporting your team in live operations
  • An RPA factory providing a flexible, UK and US-based, off-site RPA scripting and maintenance capability, typically based on 2 week delivery iterations against a prioritised backlog of new or updated processes
  • High calibre, RPA trained Academy Engineers from Ten10’s Academy to form part of your in-house RPA capability

Why Ten10?

 

  • Focus on working with your business and IT stakeholders to analyse and identify prioritised RPA opportunities based on business value
  • Partnerships with and experience in the leading RPA tool vendors allowing us to identify the right solution for your business
  • Multiple service options, ranging from one-off RPA accelerator engagements to ongoing RPA managed services and support, along with providing the right people and expertise to support your in-house RPA technology initiatives
  • We have an understanding of systems and processes across banking, HR, finance and accounting and customer services, to name a few

RPA Tooling

We have expertise in a wide range of software tools across functionality, architecture, structure and AI, and our tool-agnostic approach means we always look to recommend the most appropriate solution to benefit our customers’ needs.

Automation Anywhere, UI Path, BluePrism